Returns/Refunds
Thank you for shopping with us, were sorry your order didn’t work out. However we are here to make returning your item as simple as possible, please see set out below our terms for returns:
You must notify us of your intention to cancel the order and you must return the item to us by recorded delivery at your expense within 14 days of receipt.
We will then refund your money within 14 days of receipt of a returned item.
It is your duty to take all reasonable care of any items to be returned, including their packaging, up until the time we receive them back from you. Any damage will result in us being unable to refund part or all of the money you have paid.
This applies even if you just change your mind and no longer want an item. The refund will include the minimum postage costs you chose or could have chosen when placing your order.
Items that cannot be returned
- Perishable items i.e. temperature controlled vaccinations
- Items that you have opened and started to use
To receive a refund you must notify us within the 14 day period starting when you received the order. The 14 working day limit to request a refund does not apply to any item which is faulty, unfit for purpose, or not as described at the time you placed the order. For damaged and faulty items, you have 30 days to return them for a refund. We will ask for photographic evidence to support such claim.
For all items returned after the 14 day period, you are asked to provide a written explanation of the reason for the return. Returned items in this circumstance may or may not be due a full refund, depending on the circumstances. (For example if you used an item for a while before it broke, you may have to bear some of the cost for the period of time you were able to use it.) In normal circumstances, the limit of our liability for compensation for orders which are delayed or do not arrive at all, will be the value of the order placed. You will not be due for any additional compensation (for instance if you decided to take time off work to receive the order).
Goods which arrive with minor damage will be replaced or a credit provided if there is a reasonable chance that they will be adversely affected by that damage. This can apply to part of an order only. If for instance an order contains multiple tins or other containers and some are damaged, we will undertake to provide a credit for the damaged items only. If you would prefer not to accept the whole order then you can return it to us, but you will be responsible for the cost of that return.
